How to Check In Attendees
In the CheckIn App, there are two groupings of your event’s tickets: Purchases, which are Ticket Purchases, and Tickets, which are Individual Tickets. Selecting a ticket purchase from All Purchases will allow you to check in all or some ticket holders in that transaction. If you are collecting per-ticket information (for example, names and emails of ticket holders for every ticket), then each ticket will show under Tickets so you can check them in individually.
You can use the Search to find tickets under a certain name, or use the camera button in the upper right to scan ticketholders' QR codes with your camera.
The fastest and simplest way to check in your attendees is to scan QR Codes. Each confirmation email contains a unique ticket purchase QR Code.
Select the camera icon in the upper-right corner to scan QR Codes. This will automatically pull up the details of a Ticket Purchase or Individual Ticket when you scan a QR Code.
In the example below, the ticket event is collecting the personal information of the ticket purchaser and the ticket holders, so individual tickets all show under the name assigned to them when the purchaser signed up. You can select the green CheckIn All button to automatically check in all tickets in the purchase. You can also check in individual tickets by tapping on them one at a time if not all ticket holders in the purchase arrive at the same time. You’ll be able to pull up the same ticket purchase (by QR code or name/ID search) to check in the remaining tickets at a later time.
You can use the search bar to pull up a ticket purchase or individual ticket by purchaser name or ticket purchase ID (this can be found in the attendee’s confirmation email, as well as under Reports >> Ticket Purchases and Reports >> Individual Tickets).
