Secure Payment Processing & Information Handling
Flexible, Secure Infrastructure
TicketSignup has invested in the latest technology and cloud architecture to meet our customers’ needs. Our cloud architecture benefits you with speed and scalability at a low cost, providing the ability to handle large events with 50,000+ attendees attempting to register simultaneously. Information sharing is secure; we use multiple levels of firewalls and all pages are secured with TLS/SSL and HTTPS. Runners can access us from any device including computers, iPads, and both Apple and Android smartphones. You can count on our secure infrastructure to be highly available. This secure infrastructure allows you to be comfortable that your data is being handled properly and payments to you are accurate and on time.
PCI Level 1
TicketSignup has achieved the highest level of PCI compliance as evidenced by our Attestation of Compliance. Our volume of transaction processing required us to go through a rigorous certification process, which included onsite reviews and scanning and vulnerability testing with an independent third party Qualified Security Assessor. As part of the certification process we implemented the following advanced security measures:
- Secure password storage with protections like bcrypt
- Secure user input fields with SQL prepared statements to prevent XSS attacks and SQL injection as well as CSRF attack
- Advanced encryption key management procedures
- Secure network configurations with multiple levels of firewalls
- Employee, customer, participant segmentation and access control and login management
- 100% code review and change logs
- System hardening including implementation of Center for Internet Security recommendations
- OSSEC log analysis
- AntiVirus scanning including ClamAV
- Constant vulnerability scanning including implementing Nessus
- Monthly process to install security patches
Payment Facilitator
TicketSignup has taken steps as a company to meet stringent security, banking, VISA and MasterCard processing rules to become an authorized intermediary (Payment Facilitator) between credit card holders (registrants) and race owners. This means that with our Advanced Payment Accounts we never handle your race proceeds. After the credit card transactions are settled for your race, the race proceeds are held in escrow for your benefit with our back end credit card processing company. Funds transfers to you happen accurately and on time by either ACH or check based on the frequency of payment you have requested.
Data Privacy
Data privacy is important to you and to your participants. Whenever we collect or transmit sensitive data, that data is encrypted and transmitted in a secure way. We don’t sell or share participant data with anyone other than the owner or Event Director of the event for which a participant has signed up. TicketSignup will not market or sell anything directly to participants who use our site. We only collect credit card information when a participant requests us to and if requested it is stored securely with a third party PCI Level 1 compliant vendor who specializes in credit card storage. .
